RETURN POLICY

We do not grant refunds at this time. All sales are final.

TERMS OF SERVICE

Cake Variations: All items are made to order and are custom made, and no two will ever be exactly the same. Berries n Cream Bakery reserves the right to make any changes to the final cake. The order form is a guideline for colors, design, flavors, and decorations, but DOES NOT guarantee the final product.

Design Confirmation: In any event there is an error on the dessert order form, it is the customer’s responsibility to make us aware of the needed changes. Order changes can be made up to 14 days from the event date (additional charges may apply).

Outdoor Events: Due to the effects of outdoor weather conditions, table on un-level ground, wind blowing undesirable atmospheric items (i.e.: dirt, leaves, branches, sunlight), insects and other wildlife, products such as icings, fillings, cake decorations, etc, may not hold up and cannot be insured past delivery and set-up.

Food Colorings: Food colorings will not match your event colors perfectly. Berries n Cream Bakery will make an effort to recreate the colors you are looking for but there will be slight color variations.

Heat: Cakes are made with ingredients that will melt when it's hot (direct sunlight, inside a car, etc…). If you have chosen to have your cake displayed in direct sunlight, Berries n Cream Bakery is not responsible for damage to cakes beyond delivery. If you have chosen to pick up your cake, Berries n Cream Bakery is not responsible for damages to cakes once the order is received.

Allergies: Berries n Cream Bakery specializes in allergy and dietary desserts and takes extra care to clean equipment and surfaces, however at this time we do not have certified areas. Ingredients or machinery may have come in contact with nuts, milk and wheat products unless otherwise stated on your order form.

Transportation: It is our recommendation to always have your order delivered. Therefore, if you chose to have your desserts picked up, Berries n Cream Bakery is NOT responsible for damage to any item once it has left our shop. Since our items are made with ingredients that will MELT IN HEAT, and cakes should never be left in direct sunlight or in a hot vehicle. Cakes should be transported in a cool and flat area with plenty of space (the floorboard of a car or trunk is not suggested). Any repairs or additional cakes will be subject to additional fees.

Long Distance Travel:

We appreciate sharing our desserts with loved ones from afar. If you need to travel, we suggest no longer than 4 hours and have a fridge of adequate size available upon your arrival. Place desserts in the fridge immediately, till 1 hour before guests arrive. If you must stop during transit, we highly suggest not stopping for an extended period. Desserts should be placed in a cooler with ice packs wrapped in towels, on a level surface, with cool air on and circulating. For cooler size recommendations, see your sketch details or consult with us. Berries n Cream Bakery will not be responsible for any damages or depreciation of quality during transit.

PRIVACY POLICY

We do not share your personal information with anyone. We use customer information to better serve our current and future customers.